F.A.Q
(Basic Knowledge & Support)





About RGPD (May 25th, 2018) & P-LPD Regulation (2019)

Guide to the General Data Protection Regulation (GDPR)

This regulation concerns data collected from customers / users or subcontractors in Europe (EU):

  • Processing of personal data by a Swiss company as a subcontractor on behalf of a European company.
  • Processing of Union residents’ personal data by a Swiss-based company to the extent that it processes such data for its offers of goods and services in the Union, regardless of whether payment is required or not.
  • Customer profiling in the EU (particularly collected data to do business and sell to third parties).

Any website that uses webtracking to track the activities of its visitors or to observe their browsing behavior can draw conclusions about the interests, preferences or habits of Internet users. The RGPD will no doubt be applicable.

USEFUL SOURCES

The 6 key principles on data protection

  1. Define the purpose and respect the rights of people.
    Before collecting and using personal data, it is obligatory to announce to the persons concerned what they will use and to obtain their consent. These people have the right to access, correct, oppose or delete their data.
  2. Check the relevance of the data.
    Only the data strictly necessary for achieving the objective can be collected. The regulator should not collect more data than he really needs. He must also pay attention to the sensitive nature of certain data, to make sure that they are accurate and current.
  3. Limit data retention.
    Once the goal of data collection is achieved, there is no longer a need to keep them and they need to be removed.
  4. Secure the data.
    The data regulator must take all necessary measures to ensure the security of the data he has collected but also their confidentiality, ie to ensure that only authorized persons access it.
  5. Outsourced data.
    In case of subcontracting, the organization remains responsible for the data transmitted. It must ensure that the subcontractor complies with the same rules on data protection.
  6. Process data outside the EU.
    When a company is not physically present in the EU but collects personal data relating to EU nationals – for example through a website – the same rules on data protection are applicable.

Terms of Service for hosted customers @Infomaniak

CUSTOMER RESPONSIBILITY

The client assumes full responsibility for any damage to intellectual or industrial property of others, public order, morality and any other dispute related to his domain name.

The user agrees to make its own backups of his files, emails or other data stored on the server. The provider is not responsible for any loss of data, whatever the reasons (piracy account, deleted data by mistake by the customer, data loss due to a corrupted backup, etc.).

The user is responsible of his password which must not be given to third party. He must be aware of the risks on the Internet (Trojan Horses, phishing, hoax, viruses, spyware, adware, etc.), and must use his services with discretion (avoid coffee shops and public WIFI).

Use STRONG PASSWORDS AND SSL CONNECTIONS TO ENHANCE SECURITY -> More information about Rules of Conduct


SPACE DISK FOR WEBSITES E-MAIL BOXES

Unlimited storage for each email account. For Websites and Web-Applications, the disk quota is provided according to each specific needs.

Remember to perform backups locally on your computer or on external hard drives for greater safety in case of data loss..


SERVER ACCOUNTABILITY & ACCESSIBILITY

Due to the limitations of the Internet, the client shall be aware that the provider cannot be responsible of access speeds or delays from other providers in the world or any other difficulties to access services because of inherent problems with personal computers or other devices. The provider uses EUROPEAN STANDARD POLICY FILTERS, ANTISPAM and ANTIVIRUS and cannot be responsible for non-delivery of emails (check spam folder regularly).

The system administrator has the right to temporarily suspend access to its services for maintenance and / or improvement without any right to compensation. However, it agrees to implement all means available to minimize this type of interruption.

In the case of services interruption for maintenance, hardware or software upgrades for security patches, customers will be notified in advance.

In the case of internal or external incidents such as xDSL Internet Operators disruption, the provider will do its best to reset services following the BEST EFFORT procedures.


LIABILITY LIMITATIONS

Please be aware and note that E-mail exchange is not 100% secure nor 100% confidential due to technical limits of the internet and therefore cannot be fully guaranteed.

The provider disclaims any liability for any damage caused because of the use of e-mails or the internet.


PRIVACY & CONFIDENTIALITY

No personal details are stored when you access the server if not explicity asked and agreed. Privacy and Confidentiality will be considered between the provider and customers.

The provider respects the private sphere and protects data stored on the server. The information stored on the server is treated with the utmost respect and is neither sold nor distributed, for whatever purpose.

The email service is considered as strictly confidential in its entirety and no access of any kind is authorized, other than by the email account holder themself using their access details and usual software.


DISCLAIMER OF WARRANTIES

The provider specifically disclaims any other warranties, including any warranty of merchantability. The provider cannot be responsible for any consequential damages. The hostmaster is not responsible for the loss of income due to a services interruption.

Unauthorized use (SPAM, ILLEGAL CONTENT TRANSFER, WAREZ) will result to an immediate suspension of services without any compensation or refund. The hostmaster reserve the right to disclose your information to the competent authorities in case of legal proceedings.


REGISTRANT RIGHTS AND RESPONSIBILITIES

Please refer to the ICANN Policy & the Domain Name Registrants’ Rights

How to set up local E-Mails Accounts @Infomaniak

Perform WebMail login:
  • Webmail URL: https://login.infomaniak.com
  • User Name (full email address): name@yourdomain.com
  • Password: ******** (your personal password).

Whatever email software or smartphone you use, the settings are always identical to configure an email address:

  1. Incoming server name IMAP (recommended) or POP = mail.infomaniak.com
  2. Incoming port if IMAP993 with SSL if POP995 with SSL
  3. Outgoing server name SMTP = mail.infomaniak.com
  4. SMTP port587 with SSL (iOS & MacOS) or TLS (Android & Windows / OutLook)
  5. User name = Full email address
  6. Password = The one you assigned to the email address in question
  7. Authentication = compulsory for sending emails. Enabled in the SMTP settings of your client mail. You must select “use the same settings as the incoming server” or depending on the software, re-enter a user name (= full email address) and its password

Important Security Notice:
  • For secure data encryption, always use Secure SSL connections.
  • To avoid data loss, make regular Local Backups of your messages / files / attachements locally on your pesonal computer.

Default Communication Internet Ports (Manual Settings):
  • POP3 port: 110
  • IMAP port: 143
  • SMTP port: 25 deprecated! Use 587 (widely-supported and standardized) or 2525 (widely-supported and standardized)
  • HTTP port: 80
  • HTTPS port: 443 (for NAS use custumized port)
  • Secure IMAP/S over SSL port: 143 / 993 / 465 (Gmail)
  • Secure IMAP/S AppleMAIL iCloud over SSL port: 993 with “Apple-Token” Method Authentication
  • Secure POP3/S over SSL port: 995
  • Secure HTTP/S over SSL port: 443

Others:
  • Many ISP block SMTP port number 25 in order to avoid spam issues. Should that be the case, you must specify alternative safe SMTP port number such as 587 or 2525.
  • The email address entered must match an email address that is assigned to the domain.

Change Workspace & E-mails Accounts passwords @Infomaniak

Workspace (Webmail, Calendar, Contacts, Sync features)

Notice: The User Name (which is an email address) and the password to connect into the Workspace (Webmail) are not necessarily the same but can be identical as you wish.


To change the password for your POP, IMAP Email-Address :

Go to: “User Name / Mail Settings / General / Change password (button)”


To change the access password to your Workspace (Webmail) :

Go to: “User Name / My Profile / Connection Details / Your access details for the admin console”

Check Current Network and Services Status (Perturbations, Maintenance or Incidents)

Others

Please Contact US

A R T E L A B S
ICT Services Provider
Infomaniak SA Official Partner
Geneva – Switzerland


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