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F.A.Q (Basic Knowledge & Support)

(Basic Knowledge & Support)

This regulation concerns data collected from customers / users or subcontractors in Europe (EU) and Switzerland.

Any website that uses webtracking to track the activities of its visitors or to observe their browsing behavior can draw conclusions about the interests, preferences or habits of Internet users. The RGPD will no doubt be applicable.


Learn more about General Data Protection Regulations (GDPR).


The client assumes full responsibility for any damage to intellectual or industrial property of others, public order, morality and any other dispute related to his domain name.

The user agrees to make its own backups of his files, emails or other data stored on the server. The provider is not responsible for any loss of data, whatever the reasons (piracy account, deleted data by mistake by the customer, data loss due to a corrupted backup, etc.).

The user is responsible of his password which must not be given to third party. He must be aware of the risks on the Internet (Trojan Horses, phishing, hoax, viruses, spyware, adware, etc.), and must use his services with discretion (avoid coffee shops and public WIFI).



Unlimited storage for each email account. For Websites and Web-Applications, the disk quota is provided according to each specific needs.

Remember to perform backups locally on your computer or on external hard drives for greater safety in case of data loss..


Due to the limitations of the Internet, the client shall be aware that the provider cannot be responsible of access speeds or delays from other providers in the world or any other difficulties to access services because of inherent problems with personal computers or other devices. The provider uses EUROPEAN STANDARD POLICY FILTERS, ANTISPAM and ANTIVIRUS and cannot be responsible for non-delivery of emails (check spam folder regularly).

The system administrator has the right to temporarily suspend access to its services for maintenance and / or improvement without any right to compensation. However, it agrees to implement all means available to minimize this type of interruption.

In the case of services interruption for maintenance, hardware or software upgrades for security patches, customers will be notified in advance.

In the case of internal or external incidents such as xDSL Internet Operators disruption, the provider will do its best to reset services following the BEST EFFORT procedures.


Please be aware and note that E-mail exchange is not 100% secure nor 100% confidential due to technical limits of the internet and therefore cannot be fully guaranteed.

The provider disclaims any liability for any damage caused because of the use of e-mails or the internet.


No personal details are stored when you access the server if not explicity asked and agreed. Privacy and Confidentiality will be considered between the provider and customers.

The provider respects the private sphere and protects data stored on the server. The information stored on the server is treated with the utmost respect and is neither sold nor distributed, for whatever purpose.

The email service is considered as strictly confidential in its entirety and no access of any kind is authorized, other than by the email account holder themself using their access details and usual software.


The provider specifically disclaims any other warranties, including any warranty of merchantability. The provider cannot be responsible for any consequential damages. The hostmaster is not responsible for the loss of income due to a services interruption.

Unauthorized use (SPAM, ILLEGAL CONTENT TRANSFER, WAREZ) will result to an immediate suspension of services without any compensation or refund. The hostmaster reserve the right to disclose your information to the competent authorities in case of legal proceedings.


Please refer to the ICANN Policy & the Domain Name Registrants’ Rights

Perform WebMail login:
  • Webmail URL: https://login.infomaniak.com
  • User Name (full email address): name@yourdomain.com
  • Password: ******** (your personal password).

Whatever email software or smartphone you use, the settings are always identical to configure an email address:

  1. Incoming server name IMAP (recommended) or POP = mail.infomaniak.com
  2. Incoming port if IMAP993 with SSL if POP995 with SSL
  3. Outgoing server name SMTP = mail.infomaniak.com
  4. SMTP port587 with SSL (iOS & MacOS) or TLS (Android & Windows / OutLook)
  5. User name = Full email address
  6. Password = The one you assigned to the email address in question
  7. Authentication = compulsory for sending emails. Enabled in the SMTP settings of your client mail. You must select “use the same settings as the incoming server” or depending on the software, re-enter a user name (= full email address) and its password

For More & Detailed informations:

Important Security Notice:
  • For secure data encryption, always use Secure SSL connections.
  • To avoid data loss, make regular Local Backups of your messages / files / attachements locally on your pesonal computer.

Default Communication Internet Ports (Manual Settings):
  • POP3 port: 110
  • IMAP port: 143
  • SMTP port: 25 deprecated! Use 587 (widely-supported and standardized) or 2525 (widely-supported and standardized)
  • HTTP port: 80
  • HTTPS port: 443 (for NAS use custumized port)
  • Secure IMAP/S over SSL port: 143 / 993 / 465 (Gmail)
  • Secure IMAP/S AppleMAIL iCloud over SSL port: 993 with “Apple-Token” Method Authentication
  • Secure POP3/S over SSL port: 995
  • Secure HTTP/S over SSL port: 443

  • Many ISP block SMTP port number 25 in order to avoid spam issues. Should that be the case, you must specify alternative safe SMTP port number such as 587 or 2525.
  • The email address entered must match an email address that is assigned to the domain.
Workspace (Webmail, Calendar, Contacts, Sync features)

Notice: The User Name (which is an email address) and the password to connect into the Workspace (Webmail) are not necessarily the same but can be identical as you wish.

To change the password for your POP, IMAP Email-Address :

Go to: “User Name / Mail Settings / General / Change password (button)”

To change the access password to your Workspace (Webmail) :

Go to: “User Name / My Profile / Connection Details / Your access details for the admin console”

What is the WDRP?

The WHOIS Data Reminder Policy (or WDRP) is an ICANN policy designed to protect domain name registrants. The policy requires your registrar to formally remind you once a year to review and update your contact information. The reminder, which is also referred to as a WDRP Notice, is usually sent via email and asks you to review the WHOIS information, including contact information, associated with your domain name(s) and make corrections or updates when necessary.

I use a privacy and/or proxy service, do I still need to update my contact information?

Yes. Even if you are using a privacy and/or proxy service it’s still important to make sure your contact information is up to date to be sure that you receive all notifications and requests from your registrar.

If you give wrong information on purpose, or don’t update your information promptly if there is a change, your registrar can suspend or even cancel your domain name registration. This could also happen if you don’t respond to inquiries by your registrar if they contact you about the accuracy of your contact information.


ICT Services Provider & Web Development
Infomaniak SA Official Partner
Geneva – Switzerland
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