GDPR compliance

EU General Data Protection Regulations (GDPR)

Some of the key ways we comply with these regulations are:


Consent

We explain what you’re consenting to clearly and without ‘legalese’, and ask that you explicitly consent to contact from us.


Breach Notification

In the event of a breach we will notify affected users within 72 hours of first having become aware of the breach.


Right to Access

Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, free of charge, in an electronic format.


Right to be Forgotten

Once we have compared your (the subjects’) rights to “the public interest in the availability of the data”, we may delete your personal data where you have requested this.


Data Portability

We allow you to receive the personal data concerning you, which we will provide in a “commonly used and machine readable format” and you have the right to transmit that data to another “controller”.


Privacy by Design

We implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of data subjects’. We hold and process only the data absolutely necessary for the completion of our duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.


Privacy policy

Section 1 – What do we do with your information?
If you choose to fill in a contact form on our website, an e-mail is sent through our servers. By Swiss Law we archive e-mails after 3 months for administrative and logistic purposes. If you wish that information for and only use it for the purpose of contacting you in relation to that enquiry.

When you browse our site, we store anonymised IP addresses for GDPR compliance in order to provide us with information that helps us to keep a minimum of statistics (hits and geographical zones) internally. Our statistic tool doesn’t store any cookies on your visitors’ browsers. See our Privacy Policy for more informations.

We do not do Email marketing or publicity by default (NewsLetters). With your explicit permission, we may send you emails about our services and updates.

Section 2 – Consent
How do you get my consent?
When you provide us with personal information (contract, e-mails or other personal information about your activity or business) we ask you to explicitly consent to keep it only for contractual or legal disputes. Contracts between the Parties are kept in a duplicate form, signed, for 10 years. E-mails exchanges can also be used for legal reasons.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If you change your mind, or a contract is refused or repudiated, you may withdraw your consent keep information about you, for the continued collection, use or disclosure of your information, at anytime, by contacting us.

Section 3 – Disclosure
We may disclose your personal information if we are required by law to do so.

Section 4 – Data Storage
Your data is securely stored in Switzerland, in a Datacenter certified ISO 27001. More Information about the Datacenter certified ISO 14001, ISO 50001.
You may also check Our Provider data protection regulation.

Section 5 – Third-party services & links
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 – Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your personal information, the information is encrypted using secure socket layer technology (SSL) and stored with industry-standard encryption. Although no method of transmission over the Internet or electronic storage is 100% secure (especially e-mails with attachements), we implement generally accepted industry standards.

Section 7 – Cookies
If we decide to use Cookies, an automatic update will be prompt when you visit our website. If we do so, only default cookies are used for practical purposes only (store users, language, preferences sessions, and so on. Since we sell only services, we do not find necessary to use any particular cookies at the moment. If you do so, we will never implement a cookie system for tracking or profiling users. See our Privacy Policy for more informations.

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Disabling all cookies will usually result in also disabling certain functionality and features of any website. Therefore it is recommended that you do not disable default practical cookies.


Find what cookies your site is using
Clearing cookies

The first thing you need to do is figure out the cookies your site is using, how and why they are used. For this example, we will use Google Chrome on Mac as the browser for the instructions. You can use any browser you’d like and the steps should be very similar:

Before you start you need to clear your cookies.
This process depends on your browser but it is very similar.

Disclaimer: Clearing your browser cookies most likely will log you out of other services like social media, user’s login, etc.

  • On your Mac, open Chrome.
  • At the left top, click Chrome / Clear Browsing Data…
  • You can choose what cookies you want to delete.
  • Once the data deleted (cache, cookies, etc.) if you visit the website again, you will see everything that has been stored during your navigation on any website.

We don’t use any Google Analytics (US) Tracking codes.

Section 8 – Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, a prompt up window will be automatically displayed each time we update our policies. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information just Contact Us.

We don’t write explicit e-mail addresses or our office phone number into our website for spam / unwanted publicity reasons.


Clients Area / E-mail Accounts and others

If you ask Us to register a domain name or other services on your behalf which require business or personal data, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account (Workspace, E-mail Services, Client Area Section,, etc.). You cannot use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

If the Customer provides material, such as images, texts, drawings or any other form of file that must be integrated on his website or other platform, he guarantees that he owns all rights to these images or that the material is CopyLeft (freely distribute and modify versions of a work). ARTELABS may under no circumstances be held liable for any infringement of third party intellectual rights of third parties on material provided by the Client.


Newsletter / E-mail Campaigns

ARTELABS does not send e-mails or publicity (spam) thought any kind of NewsLetter form.

Please inform Us if you receive e-mails from us “artelabs.com (.ch)” that have not been solicited or that come from a SMTP security breach (botnet).

If we decide to adopt a reliable tool, you will need first to subscribe on your own willingness and you can unsubscribe at any time at by clicking on “unsubscribe”. This data, which is needed for properly carrying on news about our services, is stored but never transmitted to other companies. Only your name (or nickname), company name and e-mail address will be stored into the subscribers database. We don’t need any more than for advertising new functionalities, services or pertinent / strictly necessary informations to our customers.


-> Check also our Privacy Policy page.